
SALES ASSOCIATE
DESCRIPTION
YOUR CONTRIBUTION
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Represent the brand both on the shop floor as well as for out of store VIP Previews / Private Trunk Shows.
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Create a welcoming environment by greeting and engaging customers with a courteous manner.
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Create a luxurious experience for customers by asking relevant questions to determine customers’ needs, tailoring the service approach to the individual needs of a customer.
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Proactively enhance the customer experience by seeking ways to add value to ensure customer satisfaction and create customer loyalty by staging future visits.
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Acquire and apply product knowledge and effectively communicate them to customers to build the sale based on customer’s needs.
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Closing the sale including upsell, cross-sell, and reinforcing customers purchase decision.
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Follow-up on client enquiries and requests, including after sales services, proactively and efficiently.
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Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment.
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Support in all merchandise related processes (e.g.: stock take & cycle counts, packing & unpacking, deliveries & returns)
REQUIREMENTS
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A minimum of 4-7 years previous experience in a similar fashion/ retail/ luxury background role.
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Must be able to work according to Retail Shifts, Weekends and Public Holiday, and willing to travel.
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Pleasant and presentable outlook and disposition with good interpersonal skills, ability to build relationships with customers and team members.
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Good understanding of local luxury market and practices.
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Strong verbal communication skills in English including facilitation and presentation. Fluency in Mandarin and/or Bahasa Malaysia is an added advantage.
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Fully Vaccinated.